Policies
Refund Policy
Clear return and refund terms for medical supply orders placed through PEPTYNE.
Returns
Returns Eligibility
To request a return, items must be unused, unopened, and in their original packaging. We may decline returns for products that show signs of use, tampering, damage caused after delivery, or missing components.
For health and safety reasons, medical supply items that have been opened, used, altered, or removed from sterile packaging are generally not eligible for return unless the item arrived damaged or incorrect.
Guidelines
How Refunds Work
If your order arrives damaged, defective, or does not match what you purchased, contact us as soon as possible with your order number and clear photos of the issue. We will review the request and provide next steps.
Approved refund requests should be initiated within 14 days of delivery unless a different timeframe is stated on the product page. Return shipping is generally the customer’s responsibility unless we shipped the wrong item or the product arrived damaged or defective.
Once an approved return is received and inspected, refunds are typically issued back to the original payment method. Processing times can vary depending on your payment provider, bank, or card issuer, including Stripe-supported payment methods.
Need help
Questions About a Return
Please contact PEPTYNE with your order number, the item name, and a short description of the issue before sending anything back. This policy is provided for customer clarity and does not guarantee legal compliance in every jurisdiction.